Privacy Policy

Information We Collect

At Brainoxa Cognar, we collect information that helps us provide you with exceptional augmented reality gaming experiences. This data collection happens through various touchpoints during your interaction with our platform.

Personal Information

• Name and contact details when you create an account
• Email address for communication and account verification
• Phone number for account security and support
• Billing information for premium features and purchases
• Profile information you choose to share

Technical Data

• Device information and operating system details
• IP address and location data for content delivery
• Browser type and version for compatibility
• Game performance metrics and user interactions
• AR tracking data for immersive experiences

Data Type	Purpose	Retention Period
Account Information	User identification and service delivery	Duration of account plus 2 years
Game Progress	Save user achievements and preferences	Duration of account activity
Technical Logs	System optimization and security	90 days maximum
Marketing Data	Communication and service updates	Until consent is withdrawn

How We Use Your Information

Your information serves multiple purposes within our platform ecosystem. We use personal data to create and maintain your account, process transactions, and deliver personalized gaming experiences. Technical data helps us optimize our AR games, fix bugs, and ensure smooth performance across different devices.

We also analyze gameplay patterns to develop new features and improve existing ones. This analysis is done in aggregate form whenever possible, protecting individual privacy while gaining insights into user preferences and behaviors.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we do share data with trusted partners who help us deliver our services:

• Cloud service providers for secure data storage
• Payment processors for transaction handling
• Analytics services for performance monitoring
• Customer support tools for better service delivery
• Legal authorities when required by law

Your Rights and Choices

You have significant control over your personal data. You can access, update, or delete your information at any time through your account settings. You also have the right to download your data in a portable format or request that we stop processing it for marketing purposes.

Data Security Measures

We implement industry-standard security measures to protect your information. This includes encryption for data transmission and storage, regular security audits, and strict access controls for our team members. Our servers are hosted in secure facilities with 24/7 monitoring and backup systems.

While we take security seriously, no system is completely foolproof. We continuously update our security practices and will notify you promptly if any security incident affects your data.

International Data Transfers

Our services operate globally, which means your data might be processed in countries outside Kyrgyzstan. We ensure adequate protection through approved transfer mechanisms and only work with partners who meet strict privacy standards.

Children's Privacy

Our platform is designed for users aged 13 and older. We don't knowingly collect personal information from children under 13. If we discover that we've collected such information, we'll delete it immediately and notify the relevant authorities if required.

Cookie Policy

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, analyze site traffic, and deliver personalized content. You can manage cookie preferences through your browser settings, though some features may not work properly if cookies are disabled.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform. The updated policy will take effect 30 days after notification unless you object to the changes.

Legal Basis for Processing

We process your data based on several legal grounds: your consent for marketing communications, contract performance for service delivery, legitimate interests for analytics and security, and legal obligations for compliance with applicable laws.